Can I upgrade things while you're rebuilding?
Yes, and it's usually the cheapest chance you'll ever get. Your policy pays to put the property back to pre-loss condition. If you want a better cabinet line, a different layout, or nicer flooring, you pay the difference between the covered item and the upgrade — not the whole cost. We price that separately and openly so you can see exactly what the claim covers and what's yours.
Should I call you before or after I call my insurance company?
Call us first, or at the same time. You don't need a claim number for us to stop the damage, and most policies expect you to take reasonable steps to prevent things getting worse — waiting for an adjuster to call back is not one of them. We'll document everything from the moment we arrive, which makes the claim easier to file, not harder.
What if I wait a few days to see how bad it is?
It gets worse, and it gets more expensive. Mold can begin within 24 to 48 hours in wet material. Subfloor swells, cabinet boxes come apart, insulation is finished. And a carrier can look at damage that developed after the loss differently than the loss itself. If you're unsure whether it's worth a call, call — the inspection is free and we'll tell you honestly if it's nothing.
Do I have to use the contractor my insurance company suggests?
No. In Minnesota you choose your own contractor. Carriers keep preferred vendor lists, and those contractors work for the relationship with the carrier as much as for you. It's worth knowing whose interest is whose before you sign anything.
What if the adjuster's estimate is too low?
It happens often, usually because something wasn't visible at inspection. We file a supplement with photos and documentation of what was found once the walls were open. Most carriers will revise the scope when the evidence is clear.
What does the deductible actually mean for me?
You pay your deductible toward the work. Any contractor offering to absorb, waive or "eat" it is asking you to take part in insurance fraud, which is a crime in Minnesota for both parties. We'll never suggest it, and you should walk away from anyone who does.
How long does a rebuild take?
A single room is usually a few weeks. A whole-home fire rebuild typically runs several months, and the biggest variable is how long the claim takes to settle, not the construction. We'll give you a written schedule once the scope is approved, and tell you which parts are outside our control.
Do you do the emergency mitigation too?
We respond for board-up and tarping to stop the loss from getting worse, and we bring in an independent mitigation company for the extraction and drying. Then we handle the entire reconstruction ourselves. There's a reason we like it this way: a company that both demos and rebuilds gets paid more the more it tears out. We're not the ones writing the demo scope, so nobody has to wonder whether your ceiling really needed to come down. Call 612.772.5822 any hour.
So who exactly am I hiring?
Your general contractor. We're the one company on the job from the first inspection through the final walkthrough, and we manage the mitigation crew, the trades and the schedule on your behalf. You have one contract and one phone number. The alternative — a drying company that hands you off to a rebuild division four weeks in — is where most of the complaints in this industry come from.
Do you take projects without an insurance claim?
Yes. Kitchens, baths, basements, additions, roofing, siding, decks and porches — claim or no claim, residential or commercial.
Are you licensed and insured?
Minnesota residential building contractor license BC-805545, with general liability and workers' compensation coverage. We send current certificates with every estimate, and you should ask any contractor for the same before signing.